Verification

It is important that you send us photos of any new debit or credit card you wish to use with us. Once your details are fully verified, it will make the withdrawal process easier for us and for you!

You can either upload your documents directly to your account, send them by email to support@casino.verajohn.com or submit them in our live chat.

You can verify your account by submitting the following documents :

1. A valid passport, identity card or driving licence (both sides)
2. A proof of address, not older than 3 months, which includes your name, current address and date of issue
3. Proof of the payment methods you wish to use with us.

We try to complete the verification process as easily and quickly as possible. Incoming documents will be processed by the relevant department as soon as possible in sequence. Unfortunately, we cannot give you an exact time because of this.

If the documents you upload are complete and in the required format, the process should proceed quite quickly. We will contact you by e-mail as soon as the documents have been processed.

The following documents are accepted in order to verify your account:

A photo of your passport, identity card or driving licence (front and back)

A proof of address (gas, water, electricity bill or other official letter), not older than 3 months, on which your name, address and date are clearly visible.

Proof of your own payment method that you wish to use in the future.

• If you have a paper account statement, please send us a photo of the printout or the original pdf file with your name, account number and all 4 corners clearly visible.

• Photos of both sides of your bank card will also be accepted as long as all information is clearly visible.

• For proof of eWallets or online accounts we need a screenshot on which the internet address/URL, the name of the account holder and the account number are visible.

 

You can either submit the documents in our live chat, upload your documents directly to your account or send them by email to support@casino.verajohn.com.

We want to guarantee you the highest level of security by strictly adhering to the obligations of our gaming licence and regulations.

Therefore, we are obliged to verify your identity as a player, just like banks and other institutions that handle money, in order to guarantee the security of the network. In this way, we create security and effectively reduce the risk of fraud. We ensure that all data is processed in accordance with the data protection laws.

As soon as we have received your documents, our responsible department will start the verification process. You will of course be kept up to date via email, so keep an eye out for any messages from us in your mailbox!

Once your account is verified, we will notify you by email and your withdrawal will be processed within 24 hours. How quickly you will receive the funds will depend mainly on the payment method you use. If you have used your eWallet, you should receive your winnings within minutes, in the case of bank transfers, you should receive your winnings within 3-5 working days.