Help center

Deposits

I have a new card. Do I need to verify it?

244 people found this answer useful

It is important that you send us photos of any new debit or credit card you wish to use with us. Once your details are fully verified, it will make the withdrawal process easier for us and for you!

You can either upload your documents directly to your account, send them by email to support@casino.verajohn.com or submit them in our live chat.

Is this answer helpful?

Thanks for your feedback.
Which payment methods can I use?

219 people found this answer useful

We like to make it as easy as possible for you to deposit into your Vera&John account. We offer a variety of payment methods which you can find listed in full on our payments page.

Is this answer helpful?

Thanks for your feedback.
How do I know that I have reached or exceeded my deposit limit?

220 people found this answer useful

f you try to make a deposit that exceeds your limit, you will receive a message on your screen informing you that you have reached your limit and that your deposit has been cancelled.

Is this answer helpful?

Thanks for your feedback.
When can I make my next deposit?

212 people found this answer useful

Once a deposit has been accepted and appears in your player account, you can deposit again. Unless you have set yourself a limit, you can make your next deposit when your deposit limit is no longer exceeded. The deposit limit you have set can be seen in your transaction overview.

For example, if your deposit limit is €40 over 3 days, count back 3 days (to the exact time, e.g. 14:01) from the moment you want to deposit and calculate how much you can deposit. So, if you deposit €15 on Monday at 14:01, €10 on Tuesday at 11:00 and €10 on Wednesday at 13:00, you will not be able to make another deposit until 14:01 on Wednesday. Your next deposit on Wednesday can be a maximum of €15, as the €40 over 3 days runs from Tuesday at 11:00am.

Is this answer helpful?

Thanks for your feedback.
How do I make a deposit?

205 people found this answer useful

Once you've logged into your account, click on the 'Deposit' button in the top right corner. Select your preferred payment method, enter the required information, including the deposit amount. If you wish to receive a bonus, you must also select the 'Bonus' box. Please note that you should only make deposits from payment methods that are registered in your name.

Is this answer helpful?

Thanks for your feedback.
Where is my deposit?

176 people found this answer useful

To view your current account balance, log into your account and check the top right corner of the page. If you can't see your most recent deposit, it might help to refresh your account by logging out and back in again. You may also need to clear your cache and cookies.

If your deposit has been debited from your account but not credited to your player account, please contact our customer service.

Is this answer helpful?

Thanks for your feedback.
How do I increase my deposit limit?

151 people found this answer useful

You can change your deposit limit at any time provided that you have set them up yourself. Select 'My profile' in your account and selecting Gaming Limits. Enter the new deposit amount you'd like over a set number of days. A confirmation pop-up box will appear where you can click on 'Set Deposit Limit' to confirm your setting. Please note that it takes 24 hours to increase your deposit limit.

If your limit has been set by customer service, please contact us in live chat to request a higher deposit limit. Please note that at least one month must have passed since your last request to increase your deposit limit before you can request a new deposit limit increase.

Is this answer helpful?

Thanks for your feedback.
Can I deposit from my partner/friend's bank account?

140 people found this answer useful

Please note that it is not allowed to use a payment method that does not belong to you. It is also forbidden to use business accounts.

If we detect or have reasonable grounds to suspect that a payment method does not belong to you, any winnings resulting from the relevant deposit(s) may be voided and we reserve the right to close your account.

Is this answer helpful?

Thanks for your feedback.
What is the minimum deposit amount?

140 people found this answer useful

The minimum deposit amount that can be made in a single transaction is €10. In regions where Rapid Transfer is available, it may be used to make a minimum deposit of €5.

Is this answer helpful?

Thanks for your feedback.
Do you accept Bitcoin?

138 people found this answer useful

Unfortunately, we do not currently accept cryptocurrencies.

Is this answer helpful?

Thanks for your feedback.
Do I have a deposit limit?

135 people found this answer useful

You can view all your deposit limits in your account by logging in and selecting Gaming Limits.

Is this answer helpful?

Thanks for your feedback.