Top 5 FAQs

  • When & How do I verify my account?
    2707 people found this answer useful
    You can verify your account at any time however when account verification is required by us, we will inform you via an onsite notification and/or email.
    You can visit our verification page here and upload the required documents.
    Once uploaded, we will review them and give you a response.

    Is this answer helpful?

  • How long will withdrawal processing take?
    2716 people found this answer useful
    After applying for withdrawal, we basically try to complete the withdrawal procedure within 24 hours.
    When withdrawing money, we may ask you to authenticate your account depending on the usage status of your account.
    In that case, please note that withdrawal arrangements will start after the account verification is completed.

    Please note withdrawal processing during weekends and public holidays might take longer than usual.

    Is this answer helpful?

  • How do I claim my welcome bonus?
    2715 people found this answer useful
    You will claim your welcome bonus by a first deposit with ticking off the box to receive bonus.
    The welcome bonus will be shown in your account once you completed the first deposit.

    Is this answer helpful?

  • Which payment methods can I use?
    2698 people found this answer useful
    We offer many different payments solutions to offer the best service to our customers. 
    Kindly check on your deposit page here.

    Is this answer helpful?

  • I am having issues with a game, what should I do?
    4634 people found this answer useful
    Please try the instruction below. It could help you resume the game. 

    1.    Clear cache and cookie on browser you use.
    Please check out how to clear them if you’re not sure as the steps would be different depending on browser or version of browser that you use.
    2.    Press “Log out” on Vera&John website 
    3.    “Log in” Vera&John
    4.    Open the game that you played
     
    If this instruction doesn’t work out and still having same issue, please take a screenshot and send us via email or chat. 
    It would be helpful if you let us know that Transaction ID of the game round.
    You can find Transaction ID by “Transaction” > ”Game history” > ”Wager” > Transaction ID attached on each round)
     

    Is this answer helpful?

Topic

You can also browse our frequently asked questions on the topics below.

Other ways of contact

If you cannot find what you are looking for, feel free to contact us via live-chat or send us an email.

Live chat
Live chat

Sorry but live chat is not currently available

Mon - Sun 11:00 - 20:00 CEST

Email
Email

Average response time: 60 - 180 minutes

Send email
Call us

+44 203 60 80 424

11:00 – 20:00 CET

The conversation may be recorded for training and monitoring purposes.