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Help
As a responsible operator, Vera&John conducts background checks on players as part of our account verification process. We do this to protect you from identity theft, and to make sure our site is a secure and safe place for you to play. You might also be asked to provide additional information to confirm the source of funds you use to play. This is primarily to ensure that the source of the funds used on our sites is legitimate, and that your gambling activity is affordable – we don’t want you to bet outside your means, and we’re certain you don’t either!
Source of Funds checks also help us to screen for fraudulent or criminal activity, such as money laundering, which is a requirement of our MGA license. We’d like to reassure you that just because we might ask you for a source of funds check, that doesn’t mean you’ve done anything wrong. All it means is that your account activity has reached a certain threshold and triggered an automatic process.
The funds verification page is where you may update your source of funds information. The information requested provides us with better background information on yourself so that we ensure that your gambling activity is affordable. You may select more than one source that you use to fund your account. In some cases, the information in this section will be required prior to proceeding with any withdrawals. If your source of funds changes through time, you may also update the information provided and click confirm.
You can check your Funds Verifications Page by clicking here.
We collect background information using open-source intelligence techniques – that’s just another way of saying we collect data from publicly available sources such as Google searches and social media. We also use providers to collect information about our players. On top of that, we ask players like you to help us out by providing information and documentary evidence to confirm the source of the funds you use to play on our site.
Anything that helps us understand where your money comes from can be useful.
Every case is different, but bank statements are most commonly requested. These statements should be no more than 3 months old and must either display the current balance of your savings account, or a consistent income from an identifiable source. If your funds come from winnings or an award, we would need to see a statement that shows the winnings being paid into your account.
Other sources might include documents illustrating funds gained from legitimate ventures, such as investments, an inheritance, etc. If your funds derive from sales of assets, such as property, business, heirlooms etc., we would ask you to provide a copy of the sales agreement along with a valid bank statement showing the funds being paid into your bank account.
We value your privacy! Any information you provide will be held in the highest confidence in line with General Data Protection Regulation (GDPR) and our own privacy policy. Your information will only be viewed by the team handling the process and will only be used to establish that the money you use on our site comes from legitimate sources.
The quickest and safest way to send us your documents is to attach them to an email and send it to our team. If you have any problems, or if you have other questions that haven’t been answered here, please contact our customer support team and they will guide you through the process.
We really hope you do! But if you decide not to help us out, we may have to freeze or limit your account to a reasonable level, as a precaution. If that happens, you may not be able to deposit or play, but we will re-evaluate the restrictions as soon as we receive the necessary information from you.
Our aim is to make source of funds checks as easy as we can! With a little help from you, we’ll ensure that the process is as seamless as possible so you’ll be able to enjoy the Vera&John features you know and love.